AllerVie Health - Enterprise

Our team is thrilled to dig in and learn all the ins and outs of our new EMR system so we can better and more efficiently serve you! To ensure we set aside the proper time for our staff to train and get everything ready, we will have several temporary clinic closures along the way. Feel free to come in before or after these dates, and we will make sure you are well taken care of!  

If you have any questions about these exciting changes, please feel free to call our offices directly or visit www.allervie.com to learn more.  

General Schedule for Week of 4/8/25  

Monday, April 7:

• Dothan will be open with normal clinic hours: 8:00 am – 5:00 pm
• Enterprise will be closed

Tuesday, April 8: 

• Dothan & Enterprise will be closed for staff training

Wednesday, April 9: 

• Dothan will be open with reduced availability
• Enterprise will be closed as normal

Thursday, April 10: 

• Dothan & Enterprise will be open with reduced availability

Friday, April 11: 

• Dothan will be open with reduced availability
• Enterprise will be closed as normal

What To Expect with the New Digital Patient Experience  

• As part of our new system, you’ll begin to receive automated patient appointment reminders via text message or email, as you select your communication preferences with us.   

• The next time you have an appointment, we’ll help you register for our new online patient portal and mobile app where you can view your health record electronically, conveniently view/request medication refills, securely message your care team, view/request your appointments, and more.   

• Once you have access to the patient portal, you’ll want to verify your personal contact information (address, email, phone, etc.), so we can stay in touch and send you important information about your health.  

• You’ll soon be able to submit a medication refill request through the patient portal and we will work with your pharmacy on file to refill your medications. You can also contact your pharmacy directly to request a refill and expedite the process! This is the fastest way to refill your prescription as it reduces the time between your patient portal request and us contacting the pharmacy on your behalf.  

Updated Digital Check-In Kiosk for Allergy Shot Injection Patients  

When you arrive for your routine allergy injections, you will now sign in at our designated kiosk station using the tablet provided. You’ll enter your first and last name, then follow the on-screen prompts to verify demographics and consent forms on file. Once complete, this will place you on the waitlist to receive your shot. When it’s your turn, a staff member will let you know. It’s as easy as that!   

How to Prepare for Our New Patient Portal   

As part of this transition, all patients will need to complete our updated patient paperwork. Patients who have a scheduled appointment after April 8 will begin receiving new patient paperwork to fill out beginning April 7. This new documentation will be essential for ensuring that your information is correctly entered into the new system, and you have full access to our new patient portal.   

*To learn more about our patient portal, please visit allervie.com/digital-patient-experience.  

Reverify Your Insurance on File   

If your last appointment was before April 8, 2025, you’ll need to re-verify your insurance with the front desk when you come to see us next. Make sure you bring your insurance card with you for your next visit with us!  

Reminder! Most insurance policies don’t require a referral to see an allergy specialist. We’ll continue to accept a comprehensive list of insurance providers, just as we always have, and don’t anticipate any changes at this time.  

NEW Billing Number  

Our dedicated billing service allows you to call directly regarding questions about billing statements, pay bills over the phone, and set up payment plans.   

All new patients and services provided after April 8, 2025, will be coordinated through our billing team at our new phone number: 1.866.238.0278. For the fastest resolution, please call the phone number printed on your billing statement for support. More information about this can be found at billpay.allervie.com or on your location page on allervie.com.